Housing Manager

About the role

This position is for a Housing Services Manager in Dublin, reporting to the Head of Housing Services. The role is responsible for guiding a multidisciplinary team and ensuring the delivery of a high-quality housing management service that is centred on residents, compliant with all relevant standards, and continually improving. It covers tenancy and estate management, OMC oversight, SLA performance, caretaker services, resident support funding, and customer engagement forums. The role also supports organisational objectives, works with internal and external stakeholders, and carries accountability for annual objectives and KPIs.

Key responsibilities

You will provide both strategic direction and day-to-day leadership across Housing Services, ensuring services meet legislative, regulatory, and organisational obligations.

Working alongside the Head of Housing Services and the wider management team, you will help shape service plans, monitor performance, develop policy, support safeguarding, and drive ongoing improvement while meeting budgets, KPIs, and service standards.

You will oversee tenancy and estate management, lettings outcomes, OMC oversight, service level agreements, caretaker operations, customer engagement, and resident support initiatives, keeping customer feedback central to decision-making.

The role requires strong working relationships with internal colleagues, community organisations, external partners, regulators, and other stakeholders, while representing the organisation at a senior level and contributing to strategy and risk management.

You will also lead, coach, develop, and support the Housing Services team through clear direction, performance management, workforce planning, recruitment, and training.

Additional accountability includes building a culture of safety, accountability, equality, and continuous improvement, maintaining organisational values, meeting health and safety expectations, and supporting service coverage outside normal hours when required.

Requirements

A degree in Housing or a related subject, or a CIH Level 4 qualification, together with either at least 3 years of management experience or at least 3 years of managerial experience in the housing sector.

Applicants should have a proven record of leading successful Housing Services teams and managing operations within a Housing Association, Approved Housing Body, or Local Authority.

Experience delivering strong customer service, creating a performance-driven and customer-focused culture, and leading customer engagement or customer voice initiatives is essential.

You will also need solid financial and resource management capability, including budget oversight.

Important knowledge and skills include: people leadership in hybrid working settings, housing legislation and compliance, clear communication for different audiences, analytical thinking, stakeholder engagement, budget setting and monitoring, data-driven service improvement, risk management, strategic judgement, understanding of the Regulator of Social Housing and the wider legal framework, KPI management, the ability to drive change, and strong report writing, problem-solving, negotiation, and conflict resolution skills.

Personal strengths should include effective planning and prioritisation, sound resource allocation, confident decision-making, the ability to motivate others, and the capacity to work both independently and collaboratively.

Perks and benefits

• Annual salary of €60,000 to €80,000, depending on experience
• Long-term, secure position with a well-regarded housing organisation
• Opportunities for career growth and advancement
• Supportive team culture
• Statutory and CWPS pension contributions
• Statutory Sick Leave
• 20 to 25 days of annual leave

Additional information

This is a permanent full-time onsite position in Dublin, County Dublin, Ireland. The employer describes itself as a long-established housing organisation, and the role may involve participation in out-of-hours management cover when needed. The recruitment arrangement is through an employment agency for permanent hiring and for the supply of temporary workers. By proceeding with an application, candidates accept the applicable terms, privacy policy, and disclaimers.