HR Systems Analyst

Role Overview

This position sits at the crossroads of HR operations and technology. The successful candidate will act as a business analyst, working with stakeholders to turn employee-lifecycle challenges into practical system improvements and well-defined technical requirements. The role is highly collaborative and fast moving, with a focus on improving HR technology experiences across internal and third-party applications.

What You Will Do

• Keep HR technology requests moving by sharing timely updates, calling out blockers, and gathering any missing details needed to process enhancement requests across HRIS, HCM, and employee lifecycle systems.
• Work with HR business partners, People Operations, and requestors to frame problems clearly, define success measures, and establish business priority.
• Review the business rationale and impact statements provided by requestors and use the enhancement scoring approach for HR technology initiatives.
• Coordinate requirements gathering with HR stakeholders, People Operations, engineering partners, and other cross-functional teams, while resolving follow-up questions from both business and technical sides.
• Quickly get comfortable with a range of internal tools and applications, including Workday, Salesforce, DocuSign/SpringCM, and other employee-lifecycle systems, by researching documentation and consulting subject matter experts.
• Apply solid solution-design and governance practices to improve and prioritize requirements within HR policy and compliance boundaries.
• Learn, follow, and help improve enhancement-request and project workflows for HR technology and employee experience improvements.
• Handle escalations from HR stakeholders with empathy while balancing company priorities and engineering capacity.
• Contribute to monthly team meetings, team-building efforts, technical discussions, peer reviews, the OP wiki/knowledge base, and status reporting to OP Account Management when needed.

Required Experience and Skills

• At least 5 years of practical experience with HR systems, HRIS, or HCM platforms.
• Strong understanding of the full employee lifecycle, including onboarding, performance management, career development, compensation, benefits, time and leave, and offboarding.
• Hands-on experience with HR technology implementations and system integrations across hire-to-retire processes.
• Working knowledge of HR compliance, employment law considerations, and global mobility requirements.
• Experience improving employee experience and supporting People Operations workflows.
• At least 4 years of experience with Salesforce and Workday configuration across modules such as Core HR, Benefits, Compensation, Time & Leave, Payroll, and Recruiting.
• Solid understanding of Workday security provisioning.
• Workday HCM and Salesforce certifications are strongly preferred.
• Experience with Workday integrations, including Studio, EIB, and WWS APIs.
• Knowledge of Workday functional areas such as security, business processes, reporting, data management, calculated fields, and custom reporting.
• Understanding of enterprise integration patterns and middleware solutions connected to Workday.
• Strong business analysis capability, including requirements gathering and definition for HR technology projects.
• Excellent written and verbal communication skills, with the ability to turn complex HR processes into technical requirements.
• Strong problem-solving ability, attention to detail, and interpersonal skills.
• Ability to work independently and manage several HR technology projects at once.
• Expertise in solution design and business-system governance in the HR domain.
• Knowledge of HR application architecture and technical documentation such as BRDs, FRDs, and process flows.
• Experience with UAT planning and execution for HR system implementations.
• Understanding of change management, impact assessment, and data privacy/security requirements such as GDPR and employee data protection.

Preferred Experience

• Experience with Salesforce for HR integration and case management.
• Knowledge of Salesforce Service Cloud for employee support workflows.
• Familiarity with Salesforce AI features such as Agentforce and Einstein.
• Experience with Salesforce-Workday integrations and data synchronization.
• Exposure to AI tools, conversational AI, workflow automation, and process optimization.
• Experience introducing AI-enabled solutions into HR technology environments.
• Understanding of automation opportunities within employee-lifecycle processes.
• DocuSign/SpringCM experience for document automation and onboarding.
• Ability to juggle and prioritize multiple HR technology initiatives effectively.
• Change control board experience in HR technology governance.
• Project management experience related to HR system implementations.
• Experience supporting global HR operations and multi-entity configurations.

Education

• Bachelor’s degree in Management Information Systems, Computer Science, Human Resources Information Systems, or a related technical field, or equivalent experience.
• Minimum of 5 years of experience in HR systems, business analysis, or HR technology roles.
• Demonstrated success in HR technology implementations and process improvement.

Benefits and Equal Opportunity

• 401(k) plan.
• Dental insurance.
• Health insurance.
• Vision insurance.
• The employer follows an equal-opportunity approach and values diversity, equality, inclusion, and respect.
• Compensation will be set based on factors such as location, education, qualifications, experience, technical skills, and business needs.

About the Company

OP is a technology consulting and solutions organization that provides advisory services, managed services, innovative platforms, and staffing support across areas such as AI, cybersecurity, enterprise architecture, and more. The company has operated for nearly two decades with a lean structure designed to deliver fast, high-impact results.