IT Support Specialist

About the role

Invicta Software is hiring an IT Support Specialist to help keep day-to-day technology running smoothly across the organization. In this role, you will respond to employee support needs, solve technical issues quickly, and contribute to a reliable and secure IT environment. It is a strong fit for someone who enjoys troubleshooting, working with a range of systems, and supporting others to stay productive.

Key objectives

• Provide prompt, high-quality technical assistance to users in a professional manner.
• Handle issues related to hardware, software, and networks so interruptions stay minimal.
• Work closely with the IT team to improve system reliability and the overall user experience.
• Follow internal IT rules and procedures to support security and compliance standards.

Responsibilities

• Act as the first point of contact for hardware, software, and network concerns by phone, email, or in person.
• Identify and fix problems affecting desktops, laptops, printers, and mobile devices.
• Set up, configure, and update computers and applications as required.
• Support user administration tasks such as password resets and permission changes.
• Keep clear records of issues raised, actions taken, and solutions provided.
• Partner with other IT staff to hand over and resolve more complex technical problems.
• Assist with IT asset control by monitoring equipment inventory and arranging repairs or replacements.
• Continue learning new tools and methods through ongoing training.

Requirements

• Prior experience working in IT support, service desk, or a helpdesk environment.
• Working knowledge of Windows and macOS operating systems.
• Comfort using common productivity platforms such as Microsoft Office 365 and Google Workspace.
• Basic networking knowledge, including TCP/IP, DNS, and VPN concepts.
• Strong troubleshooting ability and a practical approach to resolving technical issues.
• Good communication skills with the ability to explain technical details in simple terms.
• Ability to juggle several requests and prioritize tasks in a busy environment.
• High school diploma or equivalent; certifications such as CompTIA A+ or Microsoft Certified are advantageous.

Benefits

• Competitive pay with performance-linked bonuses.
• Medical, dental, and vision coverage.
• Opportunities for career development and continued learning.
• Inclusive and supportive workplace culture.
• Flexible working options and paid time off.
• Access to current technology and tools.