Logistics Technician

Overview

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will be responsible for conducting cycle audits, managing incoming and outgoing deliveries, coordinating security escorts for external vendors, and meticulously documenting all delivery activities as directed by management. This role also involves initiating warranty claims and processing returns for faulty equipment. It offers a valuable opportunity to develop a strong understanding of inventory management principles, warranty process management, and the secure destruction of data-bearing devices, thereby advancing your career within the tech industry.

Microsoft’s Cloud Operations & Innovation (CO+I) division is the driving force behind our cloud services. As a CO+I DIAT, you will play a crucial part in delivering the essential infrastructure and foundational technologies that support Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. The CO+I team is dedicated to the professional growth of all its employees, providing extensive training, Career Rotation Programs, Diversity & Inclusion initiatives, and opportunities for professional certifications.

Our global infrastructure consists of over 200 data centers across 32 countries, housing millions of servers. This robust foundation is managed by a team of highly skilled subject matter experts who support services for over 1 billion customers and 20 million businesses in more than 90 countries worldwide. With a strong emphasis on environmental sustainability and operational efficiency in our data center design and operations, we continuously adapt and expand to meet the dynamic business needs that establish Microsoft as a premier cloud provider.

Microsoft's core mission is to empower every individual and organization on the planet to achieve more. As employees, we foster a growth mindset, drive innovation to empower others, and collaborate to achieve our collective goals. Every day, we uphold our values of respect, integrity, and accountability to cultivate an inclusive culture where everyone can flourish both professionally and personally.

Responsibilities

• Execute assigned duties and escalate issues during periods of high workload or critical situations, under the guidance of senior Data Center personnel.
• Liaise with suppliers to process warranty claims and manage the return of defective vendor hardware, including processing information, packaging, shipping, and receiving returned items for Return Merchandise Authorization (RMA) in compliance with all relevant Service Level Agreements (SLAs).
• Gain proficiency in stock control and inventory management methodologies and procedures.
• Maintain precise records of all incoming and outgoing deliveries.
• Familiarize yourself with the terms of Microsoft's contractual agreements with suppliers and consistently uphold a customer-centric approach.
• Conduct cycle audits and implement data corrections to ensure adherence to all inventory control standards.
• Assist in reconciling inventory records and reporting any discrepancies.
• Ensure meticulous tracking and staging of physical inventory.
• Under the supervision of experienced Data Center colleagues, perform the destruction of data-bearing devices (DBD) in strict accordance with all applicable SLAs and Microsoft policies.
• Adhere to all security and data management protocols.
• Actively contribute to and embody our organizational culture and values.

Qualifications

Required Qualifications

• High School Diploma with a minimum of 6 months of experience in inventory management, retail, warehouse management, or a similar field, or an equivalent internship.
• Alternatively, equivalent practical experience will be considered.

Background Check Requirements

Successful completion of Microsoft, customer, and/or government security screenings is mandatory for this role. These may include, but are not limited to, the following specialized security checks:

• Microsoft Cloud Background Check: Candidates must pass this check upon hiring or transfer and every two years thereafter.

Preferred Qualifications

• A minimum of 1 year of experience in warehouse/supply chain operations within an information technology (IT) environment, or in IT and/or logistics, including experience operating heavy-load movement equipment (such as forklifts, pallet jacks, chassis lifts) for a large corporation, or equivalent experience.

This position will remain open for a minimum of 5 days, with applications being accepted on a rolling basis until the role is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, please refer to the instructions on requesting accommodations.