Store Manager

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.

A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Requirements

• Availability to work a schedule that accommodates business needs, including nights, weekends, and public holidays, and reliable attendance in line with local laws.
• Proficiency in English and the local language, both written and spoken.
• Experience in leading others within a retail, sales, or similar environment.
• Ability to exceed goals and persevere through obstacles.
• Commitment to following through on responsibilities and encouraging the same in others.
• Demonstrated integrity and ability to instill trust within the team.
• Capacity for making timely and sound decisions using analytics, experience, and judgment.
• Excellent communication skills, adaptable to various audiences.
• Skill in developing others through mentorship, coaching, and effective feedback.
• Ability to provide support and guidance during challenges while maintaining composure in a fast-paced, dynamic retail setting.
• Proficiency in resolving conflicts and settling differences productively.

Additional Information

Apple is committed to fostering a diverse and inclusive workplace where everyone feels they belong and can build a fulfilling career. We believe in the fundamental human right to accessibility and reflect this in our culture, benefits, and digital tools. We are dedicated to treating all applicants fairly and equally, providing reasonable accommodations as needed.