Duty Manager

Role Overview

This position is based at Banana Island Resort Doha by Anantara in Doha, Qatar. The employer is Minor Hotels, a global hospitality group with more than 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America, operating brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli.

What You Will Do

• Stay ahead of guest needs and respond to enquiries with care, speed, and professionalism.
• Maintain strong knowledge of the hotel’s offerings, including room categories, pricing, key features and facilities, dining outlets, promotions, spa and health club services, and other Minor Hotels properties.
• Monitor the quality and attitude of guest service delivery so it consistently reflects Minor Hotels’ standards.
• Take ownership of guest satisfaction concerns and ensure follow-up is handled promptly.
• Offer practical and creative alternatives that improve the guest experience.
• Build effective, cooperative working relationships across all hotel departments.
• Lead daily shift briefings and ensure key information is clearly communicated to team members.

Requirements

• A degree in Hospitality Management or an equivalent field.
• Previous experience in 4-star or 5-star hotels in the Middle East.
• Background in supervisory front office roles.
• Strong spoken and written English skills.
• Arabic language ability is a plus.
• Familiarity with OPERA Cloud.
• Well-organized, results-driven, and able to adapt to changing hours, weekly offs, assignments, and additional responsibilities.
• Comfortable performing under pressure in a busy, fast-moving environment.

Additional Information

This role requires flexibility in working hours and days off, along with the willingness to take on extra duties when needed. The environment is dynamic and demands a calm, efficient approach under pressure.